Mobile & Online Alerts
Who's got time every day to check on bank accounts? With free Mobile and Online alerts, we'll send you an email or notification on your phone or tablet to let you know if something changes.
Never Miss a Thing
With our free Mobile and Online Alerts, you'll receive an email or notifications on your phone or tablet, alerting you of banking transactions that occur on your account. And for added convenience, alerts can be set up either in your mobile app or through online banking.
Your Accounts, Your Schedule
With Mobile and Online Alerts, you'll always know what's happening with your account, and you can respond immediately with Mobile Banking, or just take note of a transaction and come back to it later. Mobile and Online Alerts gives you the flexibility you need.
Set Customized Alerts
We know a lot of things call for your attention, so you can customize your alerts to go off only for the specific banking transactions you request. You can choose from a variety of alerts about withdrawals, deposits and account status updates, and pick only the ones that match your needs.
Sign Up With No Hassle
It's easier than ever to get started. Simply sign into your Online Banking account and select “Manage Alerts” from the menu list (or "Alerts" on our mobile site). From there, you can select which alerts you'd like to receive and rest assured that we'll let you know if anything changes on your account.
1. Make sure you have the latest version of our Mobile Banking App or visit www.bankofalbuquerque.com from any Web-enabled mobile device.
2. Register for an account on the mobile app, or use your Online Banking username and password to sign in.
3. Select “Setup Alerts” from the menu list (or "Alerts" on our mobile site).
Frequently Asked QuestionsGot questions? We've got answers. And, if you don't find what you're looking for, sign in to Online Banking and visit our Actions and Tools menu to send us a Secure Message or call us at (800) 583-0709.
How dependable are the alerts?
We do our best to provide alerts in a timely manner with accurate information, but alerts may be delayed or prevented by a variety of factors beyond our control. We cannot guarantee the delivery of alerts nor the accuracy of the content.
What is Mobile Banking Alerts?
Mobile Banking Alerts is a free feature that sends either an email, push notification or text message regarding specific bank transactions and/or information that you previously requested to receive.
What operating system is required to activate Mobile Banking Alerts?
Mobile Alerts push notifications can be received on most iPhone® and Android™ phones, iPod touch® and iPad® devices and most Smartphones. For the best user experience, you should have the most recent operating system version installed on your mobile device. iPhone, iPad and iPod Touch users will need iOS 10 or higher. Android users will need OS 5 or later operating system.
How soon will I get an Alert?
In general, our alerts are sent close to real-time. This means we will do our best to notify you of the selected activity as close as possible to the time it actually occurred.
How do I enroll in Mobile Alerts?
By default, you are automatically enrolled into Mobile Alerts. Refer to “How do I set up a Mobile Alert?” for activating alerts.
How do I set up a Mobile Alert?
Sign in to the Mobile Banking app and select Manage Alerts from the menu. Select Add/Edit Alerts and then choose the account that the alert will be for. Select an alert from the provided list and update your desired notification preference.
How do I turn a Mobile Alert off?
Sign in to the Mobile Banking app and select Manage Alerts from the menu. Select Add/Edit Alerts and then choose the account and specific alert you wish to turn off. Toggle the notifications off and save your changes.
How do I receive a Mobile Alert?
You will receive Mobile Banking Alerts through SMS text, email and/or push notification. Select Manage Alert Destinations from the Manage Alerts menu to add or change email addresses and phone numbers for delivery. If you have set up the alert via Online Banking, you will receive an email.
How do I delete my Mobile Alert history?
Sign in to the Mobile Banking app and select View Alerts from the menu. Tap Edit and select the alert or alerts you wish to delete. Once you make your selection, tap the trash icon and confirm you wish to delete. Another method to delete an alert is to swipe an alert to the left and select the Delete flag.
What is a Push Notification?
A Push Notification allows an app to send information to your phone (via a badge, alert, or pop up message) even when the app isn’t in use. Our Push Notification system will send you a message, and when you select it, it will direct you back to our Mobile Banking App to sign in.
What accounts are eligible for alerts?
Alerts can be set up on personal and business checking, savings and money market accounts.
How do I change my email address or phone number and add another one?
In Online Banking or your mobile app, select Manage Alert Destinations from the Manage Alerts menu to add or change email addresses and phone numbers for alert delivery.
Can I reply to emailed alerts?
No, the emails are sent automatically and your reply will not be received. Please send any questions or concerns about an alert through Secure Message and we will be able to assist you.
Will Alerts help to prevent banking fees?
Mobile Banking Alerts can help prevent fees by allowing you to actively manage your bank accounts at your convenience, anytime, anywhere. We do our best to provide alerts in a timely manner with accurate information, but alerts may be delayed or prevented by a variety of factors beyond our control. We cannot guarantee the delivery of alerts nor the accuracy of the content.