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Mortgage Servicing Contact Information

Contact Bank of Albuquerque

Customer Service

Customer Service representatives are available to assist you Monday through Friday, 7:00 AM to 6:00 PM (CST), by calling 866-910-5218 or by faxing 918-619-8948.


Payments

Bank of Albuquerque
PO Box 21368
Tulsa, OK 74121-1368
Please include your account number on your check.


Correspondence

Bank of Albuquerque
P.O. Box 35688
Tulsa, OK 74153-0688


Overnight Mail (Signature Required)

Bank of Albuquerque
6242 E 41st Street
Tulsa, OK 74136-6118


Qualified Written Requests

Bank of Albuquerque
Complaints Department
P.O. Box 35688
Tulsa, OK 74153-0688

Written correspondence will be acknowledged within 5 business days and responded to within 30 business days. Please include your name, property address, your loan number, and the specific error or information you are requesting in your letter.


NOTICE OF ERROR OR REQUEST FOR INFORMATION

To provide us with a Notice of Error or to make a Request for Information about the servicing of your loan, please contact us at: Bank of Albuquerque
Attn: Customer Care Department
7060 S. Yale Avenue, Suite 200
Tulsa OK 74136-5721
866-910-5224
https://onlinebanking.bankofalbuquerque.com/

In your letter, please include your name, the property address, your loan number, and the specific error that you believe has been made or the specific information you are requesting. Should you have any questions or concerns regarding your loan, please contact us at 866-910-5218. Our office is open Monday - Friday 7:00 a.m. – 6:00 p.m. CST.


EQUAL CREDIT OPPORTUNITY ACT

The Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agencies that administer compliance with this law concerning this creditor are:

Bureau of Consumer Financial Protection
1700 G Street NW
Washington, D.C. 20006

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050


Complaints State Specific

Montana Property Owners:

BOK Financial is licensed by the Division of Banking and Financial Institutions for the State of Montana (Mortgage Servicer 403501). A borrower may file a complaint about BOK Financial with the Department: Division of Banking and Financial Institutions, ,P. O. Box 200546, Helena, MT 59620.


New York Property Owners:

NOTICE PURSUANT TO NEW YORK STATE BANKING REGULATION 419: Bank of Texas is registered as an Exempt Loan Servicer (NMLS Unique ID Number 403501, New York Registered Exempt Mortgage Loan Servicer 403501) with the Superintendent of the Department of Financial Services for the State of New York. A borrower may file a complaint about Bank of Texas with the New York Department of Financial Services. A borrower may obtain further information from the New York Department of Financial Services by calling the Department's consumer Help Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov. If Bank of Texas utilizes a third-party provider, we remain responsible for all actions taken by such third-party provider.

NY State Department of Financial Services
Office of General Counsel
1 State Street
New York, NY 10004-1511


North Carolina Property Owners:

FOR NORTH CAROLINA RESIDENTS: BOK Financial (only list BOKF and not the other brands) is physically located at 7060 S. Yale Ave. Ste. 200, Tulsa OK 74136-5711, North Carolina Collection Agency permit no. 403501. You may call 919-733-3016 to contact the North Carolina Commissioner of Banks or to file a complaint about Mortgage Servicing, go to the North Carolina Commissioner of Bank's Website: http://www.nccob.org/public/ConsumerInformation/Complaints/CIFileComplaint.aspx.


Oregon Property Owners:

Residential mortgage loan servicers are regulated by the Oregon Division of Financial Regulation. To file a complaint, call 866-814-9710 or visit http://dfr.oregon.gov.


Texas Property Owners:

Texas Property Owners - CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT'S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT'S WEBSITE AT WWW.SML.TEXAS.GOV.